We're here to help.
Orders
What shipping options do you offer?
We ship via USPS Priority (also services PO Box), FedEx, and UPS through our checkout process. If you need something urgently, please reach out to customerservice@brokesupply.com. Expedited orders must be placed before noon Pacific and shipping may exclude weekends, Saturday delivery as well as holidays.
When does my online order ship from your warehouse?
Online orders ship from our Bend, OR warehouse Monday–Friday, and are usually scanned for shipment the same day. We fulfill online orders on a first-in, first-out
basis. If you have specific questions about your order shipping, please contact us directly.
How do I track my order?
Online order tracking is automatically emailed to the
email address that was used during checkout. A tracking number is sent as soon
as an online order is packaged and scanned for shipment from our Bend, OR warehouse. The tracking number will be sent immediately to the customer's email address on file with the order.
When should I expect my order to arrive?
Shipping estimates are from the time the courier receives your package. Orders are usually processed within 24-48 hours (except weekends and major holidays). All orders made after 12:00pm PST will most likely go out following day. Please take this into consideration when selecting your shipping method.
What is FREE Standard Shipping for U.S. orders?
We offer FREE shipping on all contiguous U.S. orders that are $149 or more. This only applies to orders that are shipping to an address within the contiguous U.S. FREE Standard Shipping (3-4 Business Days) needs to be elected at checkout.
Do you ship internationally?
We sure do! Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond our control.
Contact the customs office in your country for information about duties or
taxes that may apply to your order. If an order is refused, Broke Supply is not
responsible for the original shipping costs, duties, taxes, or any other charges associated with shipping the package. If an item is returned to us and the buyer has requested a refund we will subtract the the return cost and any other fees associated with the parcel.
Do you offer shipping to PO Boxes?
Yes, we ship via USPS and offer shipping to PO Boxes. Simply enter your PO Box address for your shipping address and your order will be delivered to your post office box.
How do I find a local shop that sells Broke Supply?
At this time, Broke only sells our product through brokesupply.com. This allows us to provide our loyal customers with the highest quality goods at the lowest prices.
Returns & Exchanges
What is your return policy?
If you are not 100% satisfied with your Broke purchase for any reason, you may make a return or an exchange within 30 days from the date of your purchase. Items must be in the original condition: unwashed, unworn, and with the original tags.
Any U.S. domestic online exchange shipping label costs are on us. Customers are responsible for a $7 handling fee for domestic U.S. returns. Please note, we do not offer free exchanges for international orders at this time. If you are an international customer and are in need of returning an eligible product, please contact us.
The original purchased item(s) must be in PERFECT, new condition. This does include all tags and labels as they come from our warehouse upon order shipment. Items must never be "ridden" in, etc. Items that have been washed, hemmed, or altered will not be accepted as a return.
Please note, items that are marked as FINAL SALE cannot be returned or exchanged, but in some unique cases can be sent back for online store credit. Please contact us directly.
How do I start a return or exchange?
Where do I find my return label?
Broke provides a free prepaid label only for online returns for the contiguous United States. These are provided through customer service and will be sent upon an exchange submittal.
For orders that are returned for a full refund, a $7 handling fee is required.
Please note, Broke cannot be held responsible for return or exchange items that are delivered to the wrong address, in addition to lost or stolen packages in transit, or any other damages when in the hands of 3rd-party shipping companies.
Howlong does it take for a refund to process?
We strive to process refunds as quickly as possible. Once we've physically received the product(s) for your return at our Bend, OR warehouse, we will refund your original payment method that was attached to your order. The refund usually takes between 3–7 business days to settle with your bank or credit card carrier, but may take up to 14 days for your bank or credit card carrier to acknowledge the credit after our refund process is submitted. You will be notified via email once your refund has been processed by our system.
Repair & Warranty
What if I have an issue?
We understand that if you’re as hard on your gear as we are, stitches break and zippers can bind. That’s why if any of our goods ever break down on you, you can send them back and we’ll repair it. If it can’t be repaired, we’ll replace it, for free.
Our Repair or Replace Guarantee proudly covers:
- failure of product materials
- under-delivery of craftsmanship
If you'd like to make a warranty claim, please reach out to us directly to explain the issue and we'll be glad help out.
Are there any caveats to your Repair or Replace Guarantee?
We do our best to stand behind our goods for their entire lifetime but, of course, there are some limitations and fine print.
Please note that the following are not covered under our Warranty:
Natural wear of the materials and product over time, ignoring product care instructions, animal damages, using the product for something other than it was built for, chemical damages, 3rd party alterations.
If you have any questions about a product that may need repairs, please reach out to us.
Products
How can I get Broke stickers?
So stoked you want to rock a Broke sticker on your rig or trailer. Let’s hook you up! Submit a sticker request on our contact us form, follow the instructions, and we’ll send stickers your way asap.
How should I clean my Broke bags?
Spot clean with warm soap and water. Do not place in washer/dryer because it will cause the fabric backing and some zippers to delaminate.
How do I install and use my Broke gear?
Check the product page on our site for Installation videos and additional information. Feel free to reach out directly with additional questions.
Is Broke shilling for some mega corporation?
No! Broke is NOT a massive corporate juggernaut. We’re a husband-and-wife team with a shared hobby and core values. We decided to shake the equine world up. This gives us a sense of freedom to develop premium hand-built goods that we're proud to stand behind.